Terms and Conditions

General Shipping:

Most of our shipments travel via UPS and FedEx and require a complete street address for deliveryUPS and FedEx will not deliver to a PO Box.  Orders shipping to Hawaii or Alaska must be placed by calling 1-800-926-0704 and additional shipping charges may apply.

Special Shipping:

For International, Next Day, or Second Day Shipping please call 1-800-926-0704 to place your order.

Paying by Credit Card:

We accept Amex, Discover, MC and Visa as payment for your order. Please carefully complete the information required in those sections so that we can process your order without delay. The billing address section must match the address to which the credit card bill is sent. The shipping address cannot be a P.O. Box! 

Damages/Return Policy:

We hope that you are happy with your items and they have arrived in good condition. Please inspect your shipment as soon as possible and note any damage to us quickly. If we have shipped you the wrong items, please let us know and we will make arrangements to get you what you need.

Merchandise may be returned within 30 days of purchase. Product must be received in resalable condition and a restocking fee may be applied if that is not the case. Items should be packed carefully and customer is responsible for the shipping cost on all returned merchandise to the Flipside Products warehouse in Cincinnati, Ohio. Please call our customer service department at 1-800-926-0704 for a return authorization # and details on how to make your return.

All Other Questions:
Call 1-800-926-0704 or email hayes@flipsideproducts.com